October 2018
Every time I try to connect when connected over my wifi at home I get this message:
"SORRY... SERVICE INACCESSIBLE:
Sorry, but the game service is currently inaccessible from your network connect. Please visit answers.ea.com and search for NBA LIVE"
I am using a Samsung Galaxy S7. I have done a complete factory reset on the router, turned it off / on, delete / reinstalled the app. I can access the app using my phone data but I'd rather not use up my data on playing NBA live. This has been going on for a couple of weeks.
Solved! Go to Solution.
October 2018
If you can connect via mobile data but not via your home connection there are a couple of things to try:
Let us know your results here, thanks.
October 2018
If you can connect via mobile data but not via your home connection there are a couple of things to try:
Let us know your results here, thanks.
December 2018
Hi,
I still can't get on using my wifi. I downloaded the app on another phone (also android) and I can't get on using the wifi. I've done a complete reboot of the wifi but to no avail.
December 2018
Can you check that all your account details are correct when you log in to this link:
profile.ea.com
Make sure especially that your location/country is correct, thanks.
May 2019
The NBA Live Mobile app does not open on my OnePlus 6. I've tried restarting my phone and downloading the game but I am still unable to open the game.
The game worked on my previous phones under the same cellphone plan with similar settings/configurations.
Could you please advise what I can do to fix this?
December 2019
Yeah I’ve submitted a lot of cases on the Same issue, Saturday I talked to a guy and then accidentally pressed accept as solution, Here is the thing I can connect to my data but I don’t want to use it all , Wifi at my friends House, even at the school(my school is broke) so they have slow PUBLIC WIFI, and yet when I use my WiFi, which is very very fast, I Get The service Innacessible message plz help me
December 2019
Do you have access to the login information for your router's admin panel? There's a handful of options we have here.
Android Troubleshooting
https://help.ea.com/en-us/help/mobile/troubleshooting-steps-for-android/
iOS Troubleshooting
https://help.ea.com/en-us/help/mobile/troubleshooting-steps-for-ios-apps
December 2019