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Re: Slow Support Group

by Puddinggerz
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Original Post

Slow Support Group

★★★★ Novice

Hi,

 

It’s been a month now since I reported a case on help.ea.com, until now I haven’t heard from your support group, for one month I am waiting and there is no single email that I received on how is it going.

 

Is this how you treat your paying gamers? A message about the progress should suffice. But nothing happened. 

Message 1 of 8 (305 Views)

Re: Slow Support Group

★★★★ Novice
Very bad support
Message 2 of 8 (286 Views)

Re: Slow Support Group

Community Manager

@Puddinggerz Do you have a case number http://bit.ly/My_Cases I can look at? 

-EA_Cade
Message 3 of 8 (278 Views)

Re: Slow Support Group

★★★★ Novice

Hi,

 

Thanks for the reply, here is my case number: #47851854

 

Thanks.

Message 4 of 8 (268 Views)

Re: Slow Support Group

Community Manager

@Puddinggerz Thanks for that information, I've reached out to the team handling the case to see if I can get some further info now. Hopefully we can get this resolved quickly as I can see that you've been waiting for quite a bit.

-EA_Cade
Message 5 of 8 (260 Views)

Re: Slow Support Group

★★★★ Novice
Yes sir, the frustrating thing is that no one ever cared to communicate with me about the progress.

Thank you for looking into this.
Message 6 of 8 (252 Views)
Highlighted

Re: Slow Support Group

★★★★ Novice
Hi,

Is there a chance I can know the progress?

Thanks.
Message 7 of 8 (209 Views)

Re: Slow Support Group

Community Manager

@Puddinggerz Sorry for the wait, haven't forgotten about you! It's been raised up to the game team to see what the actual issue is and I'm simply waiting for them to get back to me at the moment. Standard smile

-EA_Cade
Message 8 of 8 (199 Views)

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