Sims mobile, sims are stuck

[FictionalViking]

Both of my sims are stuck. They literally just stand there doing nothing. I had this issue with one sim, but I just ignored it and continued the game with the other, but now they're both frozen. I started a party with the playable one, then somehow the other started working as well, but when I interacted with it, both of them ended up stuck. The party is still going and I sent one of them to their workplace, and that's when they got stuck. They won't move, I can't click on the little bubbles or objects for options, nothing. My code is GD7LXXT

[SalixCat]

@FictionalViking Can you retire them and create new Sims?