Sims mobile ivy wall just purchased, installed then disappeared. Help please.

by EmmaGodwyns
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Original Post

Sims mobile ivy wall just purchased, installed then disappeared. Help please.

★★★ Newbie

As title says. I searched in my storage and not to be found, not on house or anywhere else. Any suggestions please. Thank you.

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Re: Sims mobile ivy wall just purchased, installed then disappeared. Help please

Community Manager

Hi @EmmaGodwyns,

 

There are a few things to try when you're missing an item you've purchased like this:

 

  • Completely close Sims Mobile and relaunch the app
  • Restart your device
  • Check your Build/Buy inventory again for that item

If you're still not seeing that ivy wall, go ahead and submit an in-game help request following the steps here so the live support team can look into this a bit further with you and see what's happened.

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