Sims mobile is not loading

[d8f62c70f80ceb3b]

I've tried resetting the phone made sure the software on phone and game is downloaded cleared catch and data and it still says the internet connection isn't working. But my other apps and Sims freeplay isn't having a problem. No I'm worried I've lost my progress by clearing the data. 😭

[sectatorchristi]

@LilMagnolia19 Has this happened before?and has it gone back to normal?

[LilMagnolia19]

I’ve only been using the app for about a month. But it hasn’t happened during that time (until now).

[e9fca18ac9b4228a]

@Fengjui I've had the same problem today and can verify that changing networks (between 4G mobile and my home wifi) won't help either. The game worked fine earlier today.

[Ilois4]

@BPNNL @e9fca18ac9b4228a @LilMagnolia19 @sectatorchristi @d8f62c70f80ceb3b 

Hi, all posted here about TSM maintenance 

[amckenzie25]

Have the same thing going on and I almost had the event done. 

[raunileena]

Hi, what is the problem when game doesn't load and says that no internet connection. Can I do someting or is it now game over. Sad..

[Ilois4]

@raunileena 

Hi, you just have to wait for now, TSM is undergoing maintenance. 

[Ilois4]

Maintenance is over now, close your app completely before entering the game, see post here

[amckenzie25]

@Ilois4 So it looks like I did not get credit for the last event wow. This is the second time the game has gone down and I was at the end of an event and almost had all quest done.