Sims mobile crashes when click on sim

[MayneDas]

Sim not working.

hi, I have a sim that is doing an event but every time I try to finish that event, my game crashes. 

on top of that, there is a weird wall in my bedroom and the bathroom tiles are all over the place and I cannot do anything about it. I’m level 26 btw

[SalixCat]

@MayneDas 

The broken room is a known bug that has been around for a long time and is not fixed.

You are also experiencing that your game is crashing,

Unfortunately we can't help you fix this issue from the forums. I suggest that you contact an EA advisor.

Please follow these directives:

• You should send in a Help Ticket from your in-game account. Advisors need mobile players to do this because in-game mobile tickets bring through needed details. Contacting by any other method will only delay support and you'll be asked to go back and send in an in-game help ticket. Also worth noting that sending in help tickets from the mobile in-game account ensures the tickets go through to the mobile advisors directly who'll be far more informed.

• If you have issues accessing your game, there is an alternative for you. Make sure to provide your Player ID when explaining your problem, will make things faster!