Sims Mobile black screen on ChromeOS.

[MindSonic]

The only options are to close or minimize it for me.

[Kacelaj]

Have you looked to see if there is an update for your Chromebook. That fixed the issue for me,

[Vieuxtje-SvD]

Hi, I can install it at all on an Acer Chromebook 15 (2017) and Acer Spin 11 (2017) got the latest Chrome version and Playstore update?

Got any tips?

[12260413]

Yeah i have the same problem i thing i have HP Chromebook x360

[MindSonic]

Mine says it's up to date.

[Vieuxtje-SvD]

So this is it nobody cares from EA? hey EA maybe i was going to purchase that sweet 109,99 money pack

[TheRealEmily36]

there's only minimize or fullscreen...

[EA_Mai]

Hi everyone,

Sorry for the wait. Please, try pressing F4 or 'Fullscreen' key if your Chromebook has one, and check if that makes any difference. It's also worth a try to simply pressing Alt+Tab to change apps, and back to the game, it may help.

@Kacelaj thank you very much for sharing that information! That might help others as well!

Have all of you checked if there's any updates available for you?

@TheRealEmily36, which Chromebook are you using?

@Vieuxtje-SvD are you using Google Play Store to download the apps in both Chromebooks?

Thanks!
-Mai

[Vieuxtje-SvD]

Hi Mai,

Thanks for the response,

Yes we are trying to download from the store.

Could i be related to our location settings both are configured based in Holland/netherlands.

[EA_Mai]

Hi @Vieuxtje-SvD,

You shouldn't have any issues to download the game in Holland/Netherlands, no. If the issue is that Google Play is telling you the game is not compatible and that's why you can't download it, please, check this thread: https://answers.ea.com/t5/Technical-Issues/Info-Compatibility-on-Android-devices/td-p/6678650

-Mai