Sims Mobile Giving Black Screen on Chromebook

[LuckyOwl224]

I just installed The Sims Mobile on my Acer Chromebook 11 But when I installed it gives me the EA logo and Maxis but then I hear a noise but nothing showing I try reinstalling it but it still giving me a Black screen. any fixes here?

[EA_Barry]

@LuckyOwl224 

Check the following thread on Chromebooks and Chrome OS, there may be helpful troubleshooting steps there:

https://answers.ea.com/t5/Technical-Issues/Sims-Mobile-black-screen-on-ChromeOS/td-p/6675150/highlig...

[LuckyOwl224]

I just check the forum and it really didn't help at all. I don't know why it keeps crashing 

I have an Acer Chromebook 11.

[stonebold12345]

Did you ever get help from EA on this?  They have no solution for the crashing after an update.  I’ve put money into the app and now I can’t play it anymore.  On Google Chromebook.  Tried all the troubleshooting advice.  Nothing works.