Sims Mobile Game Progressed Lost:

[kimmysims21]

To:EA/Maxix Team;
Hi I just post to asked/confirmed with the team
pertaining to my Sims Mobile Game Progress Losts;Which I had sent a email about to the team &They had Reply to me & also Stated that they had sent my game issue to the team & that it is in good hands. However I haven't received any feedback/Update regarding my sims mobile game issue sent. Just Wanted to know if its best for me to restart my game progress & work my way up the levels.

Also Just Post to Mention that My Sims Mobile Game Still Crashes/Forced Closed & I had tried. Uninstalling & Reinstalling The Sims. Is Thry A Fix for this so that player's can save they game through gmail as well &be able to play it as well:just asking. I look forward to your feed
back a.s.a.p. in advanced.

[Phantomlover1717 · Accepted solution]

Best thing would be to wait on a reply. 

[Phantomlover1717 · Accepted solution]

Best thing would be to wait on a reply. 

[PaQuilter1]

I just spent a couple of hours getting my SIM up to level 8, bought the bamboo, and placed it when the game froze and now my SIM is back to Level 7 and the bamboo is gone. Also, all the changes to appearance are gone. Why does this progress loss keep happening? I have the game saved on every platform available: FB, EA, Twitter, Google. There shouldn't be any progress loss...EVER. This is SO frustrating! Please fix it.

[kimmysims21]

+Phantomlover1717;Hi just post to say thanks for the feedback. However My Question to You Is; Do You Know Of any One Who Works for EA;If so informed them about my issue & I'm patiently waiting on a response from them regarding my sims progressed lost. Thanks In advanced for your help in this.
NB: Btw Just also post to say if I have offended any one in any way regarding this post; I sent my humble apologies out to whoever/team etc. Thanks Again.

[angeluvz81]

@kimmysims21 you may contact @EA_Mai to ask in forum, or contact advisor / customer service
help.ea.com/en/contact-us/

[EA_Mai]

Hi everyone,

Great to see you help each other

Just want to clarify that we do not offer technical support by direct message here in the forums, this is a forum for you, where you can discuss games, share knowledge and also help other players.

We also have the bug reports forum where you can let us know about bugs in the game and we check your reports, but it's not the place to look for technical support from EA either.

Feel free to come discuss it with other Simmers -truly experts, you never know if someone has a workaround!-, but if you are looking for technical support from EA specifically, please, contact our advisers through the help option in the game or https://help.ea.com

@kimmysims21, if you still haven't gotten an answer, please, check your emails, maybe you actually got an answer but it went to your spam folder.

Thanks!
-Mai

[miss-moni07]

I’ve just lost my progress for the whole day after getting a few of my sims to 100% in hobby and careers! Now my downtown club won’t let me see inside even though my sim is in there doing a friendship activity & when I manage to let me see there are sims in there but no furniture! I don’t understand what’s going on 😭

[Phantomlover1717]

Buildings locking is a known bug @miss-moni07: https://answers.ea.com/t5/Bug-Reports/Open-Building-got-locked-after-buying/td-p/6691647

[Mamikins71]

I just want to put in my two pennies worth here. I am on the same boat as many of you here. I lost my progression of the game along with my Sim I created for the last Sim slot I unlocked. My game didn't get saved properly, and when I logged back in the game, the Sim was gone. Not only had I lost that Sim, but also the Sim slot became unusable. It is empty, but doesn't let me create a Sim.

I have contacted the UK technical support, but only answer I have got so far is that their specialist team is aware of the issues and working to resolve them.  However, I don't know when it will actually get fixed or how long the wait is going to be.

I am so torn on what my next action should be. I can play the current game, but I am stuck with just having three Sims. If I start a new game, I will have to unlock everything again and lose everything I got so far...but I have no idea if my current game will actually get fixed or when it will be fixed, so I am getting frustrated and torn.

[Phantomlover1717]

The issue with the slot being unusable, could you open a new post in the bug forum for this?

You can find the bug forum over here: https://answers.ea.com/t5/Bug-Reports/bd-p/the-sims-mobile-bug-reports-en

The bug forum has a small list with questions which might just help solving the problem! 

Any screenshots would be helpful.