@littlemissminnie wrote:
This is coming off the back of a phone call to customer service — four of my expansions, despite saying they're installed, have disappeared from my games launcher. Upon researching countless forums, and the phone call, it seems to be because four of my expansion codes were purchased on ebay they've been blocked. The adviser I spoke to said he'd escalate the case to get my games reauthorised however, like many others, I suspect I'm about to receive a fairly unjust, and frankly quite rude, email basically labelling me a criminal. This is utterly ridiculous considering those games were bought from someone who made himself out to be a verified seller and had a reputation that backed that claim up. I would never have bought them knowing this was illegal or broke any rules and why would I? Someone posted that EA, as per policy, are supposed to email customers giving them 30 days notice as per section 8 (Termination and Other Sanctions) however, having checked my emails, this was not done and instead, after issuing the newest Origin update, the expansions/games were seized leaving customers confused, frustrated and searching for answers — answers that left even more confusion and a rather stinging criminal label. Surely, EA, you should be punishing the sellers that are selling these codes not the innocent people that are buying them in good faith. We're not at fault here, the sellers are. I, and several others, have bought from one in particular: cgsonline. Surely EA could target cgsonline and Keith Roberts instead? Work alongside ebay, get your money back that way, target someone who has intentionally ripped you off. I've spent hundreds on my game — base game, expansions, sim points; and I don't even deserve an email explaining what's happened, who's at fault, or what I can do to rectify it? Instead nothing.
C'mon, EA, lets sort this out as friends.
I can't even get a refund as per ebay's refund policy as they were bought last year.
Here's an updated reply from EA
Thank you for contacting us regarding your inability to access Sims 3 Expansions.
After reviewing your case, we found that your game was purchased from a third-party retailer who has requested that the code should be disabled.
You can resolve this issue by contacting the retailer.
You can review the full Terms of Service at http://tos.ea.com/legalapp/WEBTERMS/US/en/PC/
Not happy, I decided to request a call back from EA and I got one back in seconds. After giving me the atypical 'it was bought from a third party, this is a breach in our policies' reply. I found it necessary to barrage the adviser with "the third party seller is no longer active on ebay, no longer communicating and has rather villainously scampered off into the horizon with my money and yours so, rather than stall with punishing innocent people who have been just as hoodwinked as you, why not be the big brave heroic games company and chase after this nefarious con artist and save the day?" (I'll even stitch you a cape, EA)
My reply? Silence, long silence and then "what do you expect us to do?" Um. Well. Let's see how about contacting ebay and paypal and play a game called catch the fraudster and get your money back.
Here's a tip though, EA, when someone calls you out on you breaching your own terms and conditions (where was my 30 day warning email before you purged my games?) tell your adviser not to give silence and stutters not only is it unprofessional it's a sign of being caught red handed. You're just as in the wrong you breached your own terms and conditions out of absolute spite. You're were deliberately underhanded by putting out an update to purge games on innocent people who had no idea what was going on and that's monumentally unfair.
Shame on you.
Your shady reputation is one hundred percent justified.
