Sims 4 - Game Update Error

[TheSopherior1]

So, I bout the Sims 4 just yesterday. I have tried to install it about 10 times. When I install it, the download reaches 100% and at the bottom says "Calculating..." Then a small window pops up on my screen and says;

GAME UPDATE ERROR

There was a problem while updating you game. One or more files that requires an update may be in use. If the issue persists please restart your computer and resume the update.

And yes, the problem did persist. I did the obvious and restarted my computer, logged out of origin and re-downloaded it many times. Nothing worked! If anyone knows what to do please help! 

[Straatford87 · Accepted solution]

@TheSopherior1

Hi,

Try the following:

• Clear the Origin cache
• Run your system in a clean boot
• Run Origin as administrator

That should help complete the update - could you let me know if that helps?

[Straatford87 · Accepted solution]

@TheSopherior1

Hi,

Try the following:

• Clear the Origin cache
• Run your system in a clean boot
• Run Origin as administrator

That should help complete the update - could you let me know if that helps?

[TheSopherior1]

Oh, yes! It did work, thank you so much!

[Straatford87]

@TheSopherior1

Great! :eahigh_file:

[pdent]

Hi @Straatford87

I've also currently got this problem and tried all those three things but it won't work! Any ideas? Thank you

[bahellmuth738]

How do you clear the origin cache, run system in a clean boot, and run it as an administrator

[CMeki]

@bahellmuth738

In EA_Tom's post there are links to descriptions on how to do all of that.

Clearing cache has a new site though, you can get there through his link's but this might be easier.

clearing Origin's cache

Please check out the other links in his post and follow the instructions.

[Lxnly_egg]

Thank you so much!!!! I can finally play sims 4 again!!!!

[Ylime1000]

i have the same problem only i'm trying to update it and it won't even start updating

[puzzlezaddict]

@Ylime1000  Do you get an error message?  If so, what does it say?  A screenshot would be helpful.