May 2018
Hi, During the ASOS event one of my sims stopped progressing in the regular fashion career. He kept doing long shifts, and no progress. So I retired him. But now he is roaming my house with a pink activity button over his head, but nothing happens when I try tapping it— none of my current sims can interact with him. Every time I click it it makes a sound but no options to be active pop up. Is he broken? He has been like this for a couple weeks.
May 2018
Best thing would be to contact an EA game advisor about this issue.
You can do so through The Sims Mobile app. Open the side menu, choose the gear icon, then the button with 'Help'.
This will open your browser, scroll down until you see 'Contact Us' and choose 'Technical Support'.
Open the spoiler for pictures:
If this fails for some reason, or you can't access The Sims Mobile app.
You can contact EA through this link: https://help.ea.com/en/contact-us/
If you want to do so in a different language you can choose your country of choice in the upper right-hand corner.
You can also choose to contact an EA game advisor through social media:
- Twitter: https://twitter.com/EAHelp
- Facebook: https://www.facebook.com/EAHelpHub/