June 2020 - last edited August 2020 by SalixCat
My game has been SUPER bugged out all day...
Stages:
1. It started with one of my playable Sims suddenly showing as 2 separate players
2. Then, 3 of my Sims became unclickable “X” boxes
3. I deleted the app and re-downloaded
4. I was unable to re-open my game and was forced to start a new one (definitely not okay)
5. The new Sim and Emily from Llama Zoom are floating heads
Wtf is going on 🥴🤣
Solved! Go to Solution.
August 2020
June 2020 - last edited June 2020
Unfortunately this is an issue that we can't help you fix at the forums. The best you can do is to contact an EA advisor.
You can read here how to Get help in The Sims Mobile.
Select Connection and tech support and then Game progress issues.
If you can't open you game app, it is also possible to contact EA Help on Twitter or Facebook
Support hours are temporarily changed. New Hours: 8:00 a.m. to 11:00 p.m, UTC Monday - Saturday
June 2020
Yes, please do as the suggested.
Please feel free to share the experience from advisor. No sensitive data indeed. As they have a lot emails from decreased hours, please be informed that takes a time to reply.
Hope the Problems quickly sorted and back to simming.
🙏🙏🙏
July 2020
Hello! May I ask if anyone has a solution for this already? The exact same thing happened to me (the second attached picture) and now my first sim (waaaay back, she's now retired) is a floating head and is stuck in tutorial. I can't get in game help because the tutorial mode doesn't have the button yet. Please help me/us, my sims are my life. Thank you.
July 2020
Unfortunately this is an issue that we can't help you fix an the forums. The best you can do is to contact an EA advisor.
You can read here how to Get help in The Sims Mobile.
If you can't open you game app, it is also possible to contact EA Help on Twitter or Facebook
Support hours are temporarily changed from Monday to Saturday because of the Covid19 situation.
August 2020
August 2020
August 2020
He returned as a regular playable sim, retired but Still playable, so i changed the grey hair to blonde and he is having more babies!! Maybe when he retires next time he will be gone.