Servers keep kicking me out in ranked apex legends [ Edited ]

[s656152]

The server it's been kicking me out the game and I have been penalty for that its the second time that happened tonight

[EA_Aljo · Accepted solution]

Hi there, @s656152.

If you're still disconnecting, I'd like you to power cycle your equipment with the following steps: unplug your modem, router and console. After 2 minutes plug in the modem and router. Let them come back online completely. Then plug in your console and start it up. Let me know if that helps or not. Thanks!

[EA_Aljo · Accepted solution]

Hi there, @s656152.

If you're still disconnecting, I'd like you to power cycle your equipment with the following steps: unplug your modem, router and console. After 2 minutes plug in the modem and router. Let them come back online completely. Then plug in your console and start it up. Let me know if that helps or not. Thanks!

[zachmyster]

I did that and it still did the same thing to me and said I'd receive bans/punishments.

[EA_Aljo]

Hello, @zachmyster.

What system are you playing on? Also, are you on a wired or wireless connection?

[zachmyster]

I'm on ps4 and I'm using wired connection 

[EA_Aljo]

@zachmyster 

Let's see if alternate DNS servers will help. Try following the instructions here. If you don't see a difference, try the Google DNS servers. Those are: Primary alt number 8.8.8.8 - Secondary alt number 8.8.4.4. Let me know if that makes a difference or not.

[Popoplevrai]

Same problem with me since 2 months. Only in ranked game, not in duo/trio mode. So that’ s not the connection. 

[EA_Aljo]

@Popoplevrai 

Do you play on a wired or wireless connection? Also, what system are you playing on?

[Popoplevrai]

@EA_AljoXbox and wireless. 

[EA_Aljo]

@Popoplevrai 

Can you switch to a wired connection or is your router too far away?