Re: Server Disconnected

by iluminatethesky
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Original Post

Accepted Solution

Server Disconnected

★ Novice

Hi,

 

struggling with battlefield V on PS4. Cannot play multiplayer at all, every game mode. Finds a game in seconds and when starts to load up crashes back to the game selection screen saying server disconnected and I do not have the appropriate bandwidth or latency.

 

i’ve speed tested and getting 60mbs download and 10mbs upload and NAT type 2 and have no problem with any other online games. PS4 is wired straight to the router so not relying on WiFi. Tried all of the troubleshooting on here and also from EA and still nothing. 

 

Close to giving up and chucking it away to be honest, some help would be really appreciated. 

 

Thanks so much

Message 1 of 8 (9,843 Views)

Accepted Solution

Re: Server Disconnected

Hero (Retired)

Hey @Skky03,

 

Have you tried creating a UOTrace, and contacting EA Support via Live Chat?

 

They will be able to look into this for you, and let you know if there's any conflicting issues.


You can find the UOTrace steps here:

 

https://help.ea.com/en-us/help/faq/connection-troubleshooting-basic/

 

And here is the Link for EA Support:

 

 

Hope this helps.

 

Thanks Standard smile 

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Message 6 of 8 (9,796 Views)

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Re: Server Disconnected

Hero (Retired)

Hey @largeman21,

 

Sorry to hear about the connection issues you're experiencing.

 

Please try some of these steps:

 

https://help.ea.com/en-us/help/console/connection-troubleshooting-advanced-playstation/

 

I would also recommend that you open the Ports for Battlefield V on your Router:

 

https://portforward.com/battlefield-v/

 

If you're still having issues, please create a UOTrace, and contact EA Support, and they will be able to let you know if there's any issues.

 

 

Hope this helps.

 

Thanks Standard smile 

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Message 2 of 8 (9,827 Views)
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Re: Server Disconnected

★ Novice

Would this be deemed as ‘port triggering’ in the router settings? If so what would the triggering port be as well as the external port?

 

thank you

Message 3 of 8 (9,822 Views)
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Re: Server Disconnected

Hero (Retired)

Hey @largeman21,

 

Here are some instructions that may be useful to you:

 

https://help.ea.com/en-us/help/faq/opening-tcp-or-udp-ports-for-connection-issues/

 

Hope this helps Standard smile 

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Message 4 of 8 (9,815 Views)
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Re: Server Disconnected

★★ Novice

I'm having this same issue on PC. Tried everything and still doesn't work.

Message 5 of 8 (9,807 Views)
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Re: Server Disconnected

Hero (Retired)

Hey @Skky03,

 

Have you tried creating a UOTrace, and contacting EA Support via Live Chat?

 

They will be able to look into this for you, and let you know if there's any conflicting issues.


You can find the UOTrace steps here:

 

https://help.ea.com/en-us/help/faq/connection-troubleshooting-basic/

 

And here is the Link for EA Support:

 

 

Hope this helps.

 

Thanks Standard smile 

__________________________________________________________________
Message 6 of 8 (9,797 Views)

Re: Server Disconnected

★★★ Newbie

Currently having this problem too. Did you find a solution?

Message 7 of 8 (4,382 Views)
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Re: Server Disconnected

EA DICE Team
I'm closing this thread to stop it being necroed.

If you have any issues with Battlefield V please make a new topic about the issues you are having and what kind of steps you have tried to solve it.

/Atic
Message 8 of 8 (4,374 Views)
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