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Re: Server Disconnected

by largeman21
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Server Disconnected

★ Novice

Hi,

 

struggling with battlefield V on PS4. Cannot play multiplayer at all, every game mode. Finds a game in seconds and when starts to load up crashes back to the game selection screen saying server disconnected and I do not have the appropriate bandwidth or latency.

 

i’ve speed tested and getting 60mbs download and 10mbs upload and NAT type 2 and have no problem with any other online games. PS4 is wired straight to the router so not relying on WiFi. Tried all of the troubleshooting on here and also from EA and still nothing. 

 

Close to giving up and chucking it away to be honest, some help would be really appreciated. 

 

Thanks so much

Message 1 of 6 (4,645 Views)

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Re: Server Disconnected

Hey @Skky03,

 

Have you tried creating a UOTrace, and contacting EA Support via Live Chat?

 

They will be able to look into this for you, and let you know if there's any conflicting issues.


You can find the UOTrace steps here:

 

https://help.ea.com/en-us/help/faq/connection-troubleshooting-basic/

 

And here is the Link for EA Support:

 

 

Hope this helps.

 

Thanks Standard smile 

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Message 6 of 6 (4,603 Views)

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Re: Server Disconnected

Hey @largeman21,

 

Sorry to hear about the connection issues you're experiencing.

 

Please try some of these steps:

 

https://help.ea.com/en-us/help/console/connection-troubleshooting-advanced-playstation/

 

I would also recommend that you open the Ports for Battlefield V on your Router:

 

https://portforward.com/battlefield-v/

 

If you're still having issues, please create a UOTrace, and contact EA Support, and they will be able to let you know if there's any issues.

 

 

Hope this helps.

 

Thanks Standard smile 

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Message 2 of 6 (4,634 Views)
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Re: Server Disconnected

★ Novice

Would this be deemed as ‘port triggering’ in the router settings? If so what would the triggering port be as well as the external port?

 

thank you

Message 3 of 6 (4,629 Views)
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Re: Server Disconnected

Hey @largeman21,

 

Here are some instructions that may be useful to you:

 

https://help.ea.com/en-us/help/faq/opening-tcp-or-udp-ports-for-connection-issues/

 

Hope this helps Standard smile 

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Message 4 of 6 (4,622 Views)
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Re: Server Disconnected

★★ Novice

I'm having this same issue on PC. Tried everything and still doesn't work.

Message 5 of 6 (4,614 Views)
Highlighted

Re: Server Disconnected

Hey @Skky03,

 

Have you tried creating a UOTrace, and contacting EA Support via Live Chat?

 

They will be able to look into this for you, and let you know if there's any conflicting issues.


You can find the UOTrace steps here:

 

https://help.ea.com/en-us/help/faq/connection-troubleshooting-basic/

 

And here is the Link for EA Support:

 

 

Hope this helps.

 

Thanks Standard smile 

_________________________________________________________________________________

Are you looking for a response in your Thread that I responded to? Please tag me @iluminatethesky

▪Did you find my post useful? Please grant + XP✔
▪Did my post solve your issue/answer your question? Please accept as a solution✔

DICE Friend

EA Game Changer

I do not work for EA
Message 6 of 6 (4,604 Views)
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