November 2018
HEya peeps
i used to use the mobile security key app but that phone broke (damned rain). so can't log in.
I checked the FAQ and it said that if you log in without it you should get a "lost your security key?" link, but i'm not getting that.
For reasons that are my own i'm currently a non-sub so reg support is out.
Any other way to get my account back?
November 2018
If the link is not there as detailed in the key guide then you will need to call.
Anyone can call with an account issue, unable to login because the key is lost is an account issue , see this link for phone numbers
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November 2018
Also ensure you are trying this from the Swtor.com site and not the game launcher
November 2018
theres a reason i cant afford a sub right now, a international call including the 2 hour wait (last time i had to wait 2 hours befor i got help) would be more expencive.
i just can not afford that right now, if i could i'd have a sub.
November 2018
Unfortunately for security purposes the only way to remove the mobile key from your account if you can't manually via the link is if you call customer service. There are different numbers depending on which country you are in.
What country would you be calling from?
Also before you call try to remove the key via the following methods.
November 2018
@Formal-Prime You can also use Skype to call, for example. There definitely shouldn't be anything close to 2h wait times these days.