Security Code being sent to Wrong phone number.

[phtouchton4]

I'm trying to log on to my origin account but it wont allow me to do so because my security code is being sent to an old phone number. How do I change the phone number under my account?

[EA_David]

Please contact support. They can verify your identity and update the appropriate details. 

http://help.ea.com/en/article/contact-ea-help/

[bintacee]

Same thing is happening to me. Please help

[CMeki]

@bintacee

Like @EA_David said you need to contact support

Go here to contact EA support: https://help.ea.com/en/contact-us/new/

• In the upper right corner, choose your region. If it's not there, choose US or UK.
• Choose a game. For help with an account issue, choose Origin
• Choose your platform
• Choose topic and issue to give EA details.
• Click Select contact option, and hopefully you get in touch with someone fast!

Here are some tips on how to do it if it's complicated!
https://answers.ea.com/t5/Technical-Issues/How-to-contact-an-Advisor-via-EA-Help/m-p/5650100

Good Luck!

[holger1405]

@bintacee

Normally all EA sides should give you a dialog were you can choose which way you want to receive your Security Code. Is that not working for you?

If it is working you can receive your code via email and add a new phone number at ea.com. (Security)

[coewo4ymetx2]

How do u fix it

[EA_Darko]

Hey @coewo4ymetx2 if having an issue please create a new thread and share as much info as you can.

Going to lock this one as it is quite old.

Darko