Secret Agent Career Bug

Juhquellen · August 2019

I completed the Secret Agent career quest line with almost a full day to spare. After I completed the last two llama zooms to complete the entire line and acquire the career, it just went straight to the quest menu. I did not receive any career or any heirloom. I received nothing. The same exact thing happened when I completed the photography career quest-line. I paid for sim cash and everything to get that one in time. I’m upset that this is the second career that i dedicated hours of my life to acquiring to just be robbed. How do i fix this?

Phantomlover1717 · August 2019

This sounds like a bug. Could you open a new post in the bug forum for this?

You can find the bug forum over here: https://answers.ea.com/t5/Bug-Reports/bd-p/the-sims-mobile-bug-reports-en

The bug forum has a small list with questions which might just help to solve the problem!

Also, contact an EA game advisor about this issue, get a look at what they can do for you.

You can do so through The Sims Mobile app. First things first, write down your Player ID or take a screenshot of it.

- Open side menu

- Click the gear icon

- Click the 'Help & About' tab

- Click 'Help'

Your browser opens

- Scroll down and click on 'Contact Us'

Open the spoiler for picture how to get to the 'Contact Us' button:

Spoiler

The EA game advisor might ask you to perform a couple of troubleshooting steps you can find over here for Apple or Android. You can try those before contacting them, or while you're waiting on a reply.

If you're asked to clear data or reinstall the app, make sure your app is being back-upped to the App store or EA account.
The backup options might have turned off during a previous update. Your app will reset, but after creating a Sim you should get the popup to restore from the cloud.

An image in the spoiler on where to find the backup options:

Spoiler