Season 5 - Zeel's Troubleshooting in-depth Guide

[XX_MrDeclan_XX]

@XX_MrDeclan_XX

Update to my first post:

Today, moments ago, at first startup, Apex crashed! It seems that updating Visual C++ did not resolve this issue

[Zeelmaekers]

Hey @XX_MrDeclan_XX 

Can you create a new post and attach a dxdiag file to it.
This way you create a case unique to your issue.

Do you get any error codes and when does apex crash?

[XX_MrDeclan_XX]

Hi!

No, no error codes are given. Crash always happens on first run of the game. After easy anticheat screen apear and before EA/Respawn screen apear. I have to go to Task manager and end task of Apex. This crash started to apear after i updated windows 10 from version 1909 to 2004. Maybe windows related issue? I will attach dxdiag file to this post.

Thanks!

[XX_MrDeclan_XX]

Hi Zeel,

I have to inform you that, since tuesday game update (version 3.0.2.2560), i haven't had any startup crash. Hope this is fixed

Regards from Portugal!

[XX_MrDeclan_XX]

Follow up:

Just to inform you guys, that till now, zero crashes at first game startup, since game update. Current game version 3.0.2.2571.

Cheers!

[konohatobi]

My PC spec

Core i7 6700k

ASUS Z170 Deluxe

16Gb @3600mhz

ASUS GTX 1080 STRIX OC

my GPU USAGE always on 100% with 80-90 degree

while my FPS always dropped from 60-144fps even while in lobby

can you help me?

[Rnm78180412]

DXGI Engine Error  every single day i get this error.

Every. Single. Day.

[Rnm78180412]

Crashed again

[Rnm78180412]

My game crashed again with the DX error

[Zeelmaekers]

Hey @Rnm78180412 

Sorry to hear that you are having some crashes.
Could you create a new post about this and attach a Dxdiag file to your new post so I have some more information about your system. 

Have you already tried my steps that can be found here?

Troubleshooting Guide - Dxgi Engine error