Season 6 crashing after 15 seconds in main menu

[skrenchy]

Just updated to Season 6, game instantly crashes.

Was working perfectly fine yesterday.

On PC.

[EA_Kent · Accepted solution]

Hey @skrenchy. 

When you've got a chance can you try repairing the game in Origin to see if that helps at all? That can take care of a lot of stability issues. 

If you right-click on Apex Legends in your Origin Library you'll see a Repair option when the menu comes up. Let me know if you're still running into crashes after that. Thanks!

/Kent

[Tzl-13]

after reinstall apex,my account get banned

[EA_Kent · Accepted solution]

Hey @skrenchy. 

When you've got a chance can you try repairing the game in Origin to see if that helps at all? That can take care of a lot of stability issues. 

If you right-click on Apex Legends in your Origin Library you'll see a Repair option when the menu comes up. Let me know if you're still running into crashes after that. Thanks!

/Kent

[KizziFox]

I have the same issue as well.

I repair, uninstalled and isntalled again, updated all the drivers and set all the settings to default on everything that might matter and still I enter the lobby and 4-5 seconds after that the game just closes. No error, no issues with the task itseld, no "Not responding".

[skrenchy]

Sup, @EA_Kent 

After repairing the crashes have ceased, at least for now.

Thanks.

[EA_Kent]

Hey @KizziFox. 

What happens if you start up your PC in a Clean Boot before you launch Apex Legends? Does it still crash? If there's something else running on the PC that could be related to the crashes that might help to get around it. 

For more details on how you can set one up check out the EA Help website. Let me know if it's still happening after that. Thanks!

/Kent

[KITTENARSNL]

I'm also having this issue, even after repairing, reinstalling, reinstalling to another drive, changing my BIOS settings to default so my CPU is not overclocking, removed overclock on GPU, restarted PC multiple times, reinstalled Origin. Nothing seems to work.

[EA_Kent]

Hi @KITTENARSNL. 

Would you mind sharing a DxDiag so we can take a look? For more info on how to pull up the file check out the EA Help site. Once you have the text file please attach it to this thread. Thanks!

/Kent

[KITTENARSNL]

Here's that DxDiag file for ya.

[Tomfoolery303_TV]

Have you ever found a solution to this? My game is doing the same thing.