Season 11 Premium Battle Pass Rewards not received!

[MEAN_MONKEYS97]

I purchased the Season 11 Premium Battle Pass and got all the way to level 110. All I received as rewards were the tier 1 rewards and the battle pass complete badge. All the rewards have the red check mark signifying I own them but I cant find them in my inventory or equip them through the Battle Pass. After 2 weeks of back and fourth with EA Support they told me that on their end it shows I have them (Even though I sent videos and images showing that's not the case) and they told me they cant even refund my 950 Apex tokens. This is extremely frustrating, I've given up on receiving the rewards I grinded so hard for but at the very least I'd like my apex coins back... See the screenshots attached screenshots for proof. 

Capture 1 shows that I've completed the battle pass and all the rewards are checked red

Capture 2 shows that I can't equip one of the skins earned

[Tradables · Accepted solution]

@MEAN_MONKEYS97 Hello, Its an odd case

You will need to submit a ticket to EA Help via the Help Center so they can take further look into your account to see what happened.
you can make a ticket here: http://help.ea.com/en/

[MEAN_MONKEYS97]

Is anyone going to assist with this?

[Tradables · Accepted solution]

@MEAN_MONKEYS97 Hello, Its an odd case

You will need to submit a ticket to EA Help via the Help Center so they can take further look into your account to see what happened.
you can make a ticket here: http://help.ea.com/en/

[MEAN_MONKEYS97]

Lol EA help told me they couldn’t do anything and to come here so this issue can get passed along to the devs… 

[B3RA]

Same bug with my acc...paying premium for what?

[fbc86bb86d582022]

I am having this issue in season 15 and it is SO FRUSTRATING.