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Re: Samsung Galaxy S7 device not compatible with new update 2/28/18

by Mrbotany
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Samsung Galaxy S7 device not compatible with new update 2/28/18

★★★★ Newbie

With the new update for Star Wars Galaxy of Heroes on 2/28/18, my Samsung Galaxy S7 with Android version 7.0 is registering with Google Play as device not compatible.  I have tried following previous instructions on making sure the Google Play app is up to date, I cleared the data and rebooted the phone.  Help!

Message 1 of 14 (472 Views)

Accepted Solution

Re: Samsung Galaxy S7 device not compatible with new update 2/28/18

[ Edited ]
EA Live QV Team

Hello Holotable Heroes,

 

We’ve been working on the issue many of you reported to us about the Samsung Galaxy S7 being listed as an incompatible device on Google Play. We’ve worked with Google to put a fix in place. You can now download and update Galaxy of Heroes as before on your Galaxy S7. No need for troubleshooting or workarounds.

 

Thanks for sticking with us while we sorted things out, and thank you for playing with us 😊

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Message 14 of 14 (184 Views)

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Re: Samsung Galaxy S7 device not compatible with new update 2/28/18

★★★ Newbie

Ditto.

Message 2 of 14 (465 Views)

Re: Samsung Galaxy S7 device not compatible with new update 2/28/18

★★★★ Novice

Also having this issue. I've also managed to update my phone manually and am now losing out on my noon bonus energy because the game won't launch without a update. Yet I can't install the update, because my device isn't compatible.

 

 

Message 3 of 14 (457 Views)

Re: Samsung Galaxy S7 device not compatible with new update 2/28/18

[ Edited ]
★★★★ Novice

I was having the same exact issue. Tried to update on my S7 and Google said my S7 device not compatible.

 

Update:

 

I was able to fix my issue with EA tech support help. I did the following:

 

  1. Go into your phone's Settings -> Display -> Screen Resolution: Set to WQHD 2560x1440.
  2. Then go to Settings -> Apps -> Google Play Store -> Storage: Clear Data and Clear Cache
  3. Then download update or install the game.

 

 

Message 4 of 14 (455 Views)

Re: Samsung Galaxy S7 device not compatible with new update 2/28/18

[ Edited ]
★★★★ Novice

SOLUTION! Follow these steps to resolve:

 

Just go to Settings -> Display -> Screen Resolution -> change it to WQHD (2560 x 1440)
after that Settings -> Apps -> Google Play Store -> Storage -> Clear Data and also Clear Cache.
 
 

Then update/install the game from the google play store.

Message 5 of 14 (264 Views)
Highlighted

Re: Samsung Galaxy S7 device not compatible with new update 2/28/18

★★★★ Novice
Same here. Deleted l the cache, data for everything, checked for phone updates, changed resolution, tried reverting Google play to factored version, etc.
Message 6 of 14 (403 Views)

Re: Samsung Galaxy S7 device not compatible with new update 2/28/18

★★★★★ Newbie
Thanks didn't work for me.
Message 7 of 14 (382 Views)

Re: Samsung Galaxy S7 device not compatible with new update 2/28/18

★★★★ Novice
Tried all of that and it didn't work. Its actually been like this since the last big update last year.
Message 8 of 14 (356 Views)

Re: Samsung Galaxy S7 device not compatible with new update 2/28/18

★★★★ Newbie

With the new update for Star Wars Galaxy of Heroes on 2/28/18, my Samsung Galaxy S7 with Android version 7.0 is registering with Google Play as device not compatible.  I have tried following previous instructions on making sure the Google Play app is up to date, I cleared the data and rebooted the phone.  Help!

Message 9 of 14 (306 Views)

Re: Samsung Galaxy S7 device not compatible with new update 2/28/18

★★★★ Newbie
  1. Go into your phone's Settings -> Display -> Screen Resolution: Set to WQHD 2560x1440.
  2. Then go to Settings -> Apps -> Google Play Store -> Storage: Clear Data and Clear Cache
  3. reboot the phone
  4. Then download update or install the game.

 

 

Message 10 of 14 (298 Views)

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