Same EA account on different PSN accounts

[FovoSkia]

Hi.
I have the same EA account on 2 ps4 accounts. I recently linked my prime twitch to my account but the prime activated on the wrong account that is below 30lvl and my main is above 400lvls if it's possible I want to change the EA account on the 30lvl account or even delete it so I just don't get any similar problems in the future.

[EA_Kent · Accepted solution]

Hey @FovoSkia, 

When you have the chance I'd recommend getting in touch with the EA Help team to see if there's anything they can do to help with that. It may not be possible to unlink the account if you've been playing Apex Legends, but the EA Help team should be able to see if they can do so. 

For more information on how to set up a case with them check out the EA Help website. If you prefer you can also speak with them over Twitter or Facebook instead. 

/Kent

[EA_Kent · Accepted solution]

Hey @FovoSkia, 

When you have the chance I'd recommend getting in touch with the EA Help team to see if there's anything they can do to help with that. It may not be possible to unlink the account if you've been playing Apex Legends, but the EA Help team should be able to see if they can do so. 

For more information on how to set up a case with them check out the EA Help website. If you prefer you can also speak with them over Twitter or Facebook instead. 

/Kent

[FovoSkia]

should I do something or I should just wait?

[EA_Kent]

@FovoSkia 

Were you able to set up a case with the EA Help team? 

/Kent

[FovoSkia]

Yes, they told me to wait.

[EA_Kent]

@FovoSkia 

Ah, I see. It sounds like they might have escalated the case for further investigation. 

/Kent