SWTORSK reset

[AdderTood]

A while back my phone's firmware crashed and I had to do a factory reset. Unfortunately, this also meant the Security Key app also had my data wiped. Now I'm stuck in a sort of technical paradox where I can't access my in-game account without the Security Key, and I can't access the Security Key app without my SWTOR account (because I can't access the SWTORSK app). I refuse to call the Help Center again, so it looks like I'm stuck shelling out for my sub without being able to play the game, neither can I cancel my subscription.

[RealymanLP · Accepted solution]

Hey @AdderTood

Try logging in without the security key. Mostly then appears a link.

There you can remove the security key from an OTP.

If that does not work, you need to contact support.

USA: 1-(855)-345-2186 (Phone support available from 9.00 CT - 21.00 CT)
UK: +44 (0)203 0141 826 (Phone support available from 15.00 GMT - 3.00 GMT)
Germany: +49 (0) 221 8282 9212 (Phone support available from 11.00 CET - 20.00 CET)
France: +33 (0) 4 81 68 10 51 (Phone support available from 11.00 CET - 20.00 CET)
If you are from another country, you will find more numbers here.

[RealymanLP · Accepted solution]

Hey @AdderTood

Try logging in without the security key. Mostly then appears a link.

There you can remove the security key from an OTP.

If that does not work, you need to contact support.

USA: 1-(855)-345-2186 (Phone support available from 9.00 CT - 21.00 CT)
UK: +44 (0)203 0141 826 (Phone support available from 15.00 GMT - 3.00 GMT)
Germany: +49 (0) 221 8282 9212 (Phone support available from 11.00 CET - 20.00 CET)
France: +33 (0) 4 81 68 10 51 (Phone support available from 11.00 CET - 20.00 CET)
If you are from another country, you will find more numbers here.