SWTOR will not open after clicking play on the Launcher

[BerserkLlama]

I've been experiencing this issue which only appeared a couple days ago which prevents me from accessing SWTOR. Before, I was able to play SWTOR fine without any problems. I found that this problem was wide spread in the past and have tried some of the solutions such as reinstalling the game, switching from streaming launcher to a non-streaming launcher etc but to no avail. I also realised that several users on Reddit have experienced these issues as well and quite recently.

https://www.reddit.com/r/swtor/comments/8nmtft/help_swtor_subreddit_youre_our_only_hope/

https://www.reddit.com/r/swtor/comments/8nmv69/anyway_to_fix_this/

Any help would be appreciated as I just bought a 30 day subscription and don't want to miss out on this weeks direct sale.

[proxos666 · Accepted solution]

Chance of this being a bioware side issue is about 1% , even if there was 1 or 2 people posting at same time as you , and lets be really really conservative and say there is 1000 people playing swtor even at those numbers , if there was a bioware issue imagine how busy the forums would be with people that cannot press play.

If the demo works is all that wanted to see 

If you are getting a black screen on startup it would generally indicate a resolution issue or something like an overlay is causing the crash

The Nvidia 930a is a rare proprietary card , but the game should still launch on the intel card , in these cases with an all in one it is likely the intel card is governing the resolution.

One of the last things to try is use DDU (Link) and re-install with the drivers from the manufacturer. which in your case are at this link  DDU will return the system to just like just installed the OS for the video drivers.

[BerserkLlama]

Found another user experiencing these issues.

http://www.swtor.com/community/showthread.php?p=9606288

Please help!

[proxos666]

@BerserkLlama

Someone is likely always experiencing issues but unless there is like 100 people posting at once it is likely a system issue for some reason.

if the others post here can look at them too but if they dont post here there isnt much can do to help

I gather you have stepped through this https://answers.ea.com/t5/Troubleshooting-Guides-Info/Guide-Game-failing-to-launch-on-Clicking-Play/...

post a dxdiag per this link and mention the antivirus and firewall used

[BerserkLlama]

DxDiag

https://hastebin.com/jeyudixolu.tex

For my anti-virus software I am using Malwarebytes and for firewall I am using McAfee Secruity Center.

[proxos666]

@BerserkLlama

Ok these video drivers are old , first can you advise if this utility identifies a new intel video driver first up 

[proxos666]

@BerserkLlama

Can you also post the contents of the client_setting file just to be 100% sure it isnt just a setting

[BerserkLlama]

According to the software the drivers are fine. The exact words are "Your Intel software is up to date."

For the Nvidia card it says:

• Adapter Compatibility NVIDIA
• Video Processor GeForce 930A
• Driver Provider NVIDIA
• Driver Version 10.18.13.5388
• Driver Date 8/11/2015
• Adapter DAC Type Integrated RAMDAC
• Adapter RAM 2.00 GB
• Availability Offline
• Status This device is working properly.
• Location PCI bus 1, device 0, function 0
• Device Id PCI\VEN_10DE&DEV_1346&SUBSYS_362F17AA&REV_A2\4&2CA77897&0&0008

For the Intel HD Graphics 530, it says:

• Adapter Compatibility Intel Corporation
• Video Processor Intel® HD Graphics Family
• Resolution 1920 x 1080
• Bits Per Pixel 32
• Number of Colors 4294967296
• Refresh Rate - Current 60 Hz
• Refresh Rate - Maximum 60 Hz
• Refresh Rate - Minimum 60 Hz
• Driver Provider Intel Corporation
• Driver Version 20.19.15.4352
• Driver Date 12/15/2015
• Adapter DAC Type Internal
• Adapter RAM 1.00 GB
• Availability Running at full power
• Status This device is working properly.
• Location PCI bus 0, device 2, function 0
• Device Id PCI\VEN_8086&DEV_1912&SUBSYS_362F17AA&REV_06\3&11583659&1&10

[BerserkLlama]

These are the client settings.

[Renderer]
AllowColorRemapping = false
AllowDepthOfField = false
doBlobShadows = false
doShadows = false
DYDDrawDistancePreset = 0
EnableBloom = false
FullScreen = true
GraphicsDeviceId = 4934
GraphicsQuality = 0
Height = 1080
NativeHeight = 1080
NativeWidth = 1920
PerfTestFlags = 4636544
PlantDensity = 0
RefreshRate = 60
ShaderSet = 1
SpeedTreeDistanceScale = 0.75
TextureAnisotropy = 4
TextureQuality = 1
VerticalSyncState = true
Width = 1920
WindowX = 0
WindowY = 0
CodeVersionChanged = true
LastCodeVersionRun = 1

[Game]
MoviesFolder = ..\..\Movies
SwtorRegKey = SOFTWARE\BioWare\Star Wars - The Old Republic

[proxos666]

@BerserkLlama

Try the below client_setting changes first and see if any change 

[Renderer]
AllowColorRemapping = false
AllowDepthOfField = false
doBlobShadows = false
doShadows = false
DYDDrawDistancePreset = 0
EnableBloom = false
FullScreen = false

D3DFullScreen = false
GraphicsDeviceId = 4934
GraphicsQuality = 0
Height = 1080
NativeHeight = 1080
NativeWidth = 1920
PerfTestFlags = 4636544
PlantDensity = 0
RefreshRate = 60
ShaderSet = 1
SpeedTreeDistanceScale = 0.75
TextureAnisotropy = 4
TextureQuality = 1
VerticalSyncState = true
Width = 1920
WindowX = 0
WindowY = 0
CodeVersionChanged = true
LastCodeVersionRun = 1

[Game]
MoviesFolder = ..\..\Movies
SwtorRegKey = SOFTWARE\BioWare\Star Wars - The Old Republic

if you want to try different newer drivers, the latest driver for the intel 530 is at this link  and can also also see if the newer 930A lenova driver version 359.10 at this link wants to install 

[BerserkLlama]

I've changed the client settings to:

[Renderer]
AllowColorRemapping = false
AllowDepthOfField = false
doBlobShadows = false
doShadows = false
DYDDrawDistancePreset = 0
EnableBloom = false
FullScreen = false
D3DFullScreen = false
GraphicsDeviceId = 4934
GraphicsQuality = 0
Height = 1061
NativeHeight = 1080
NativeWidth = 1920
PerfTestFlags = 4636544
PlantDensity = 0
RefreshRate = 60
ShaderSet = 1
SpeedTreeDistanceScale = 0.75
TextureAnisotropy = 4
TextureQuality = 1
VerticalSyncState = true
Width = 1920
WindowX = 0
WindowY = 0
CodeVersionChanged = true
LastCodeVersionRun = 1

[Game]
MoviesFolder = ..\..\Movies
SwtorRegKey = SOFTWARE\BioWare\Star Wars - The Old Republic

I tried to launch the game but I'm still experiencing the same problems.