Unfortunately this is a forum where players help other players so no one has access to your payment or account information. Usually, it's a security block that can happen when the system panics if you buy Coins too many times within a few days, or a subscription then Coins shortly after, especially if the account is new. It usually lasts 24h. The more you try, the longer you're blocked, and this is valid for any online purchase on any website. Never try more than once a day when it fails.
Please contact us on the number below if it still doesn't work after 24h without trying at all:
- USA: 1-(855)-345-2186 (Phone support available from 9.00 CT - 21.00 CT)
- UK: +44 (0)203 0141 826 (Phone support available from 15.00 GMT - 3.00 GMT)
- Germany: +49 (0) 221 8282 9212 (Phone support available from 11.00 CET - 20.00 CET)
- France: +33 (0) 4 81 68 10 51 (Phone support available from 11.00 CET - 20.00 CET)
Please note: Calls made from landlines are local-rate, while those made from mobile devices may be subject to additional charges from your provider.
If you’re calling from a country that is not listed above or if you would like to learn more about VoIP services such as Skype, Viber, Google Voice etc, please see this FAQ
If you are calling from the US, I believe calling via Skype is free.
Customer support will be provided in English, French, and German only.
