SWTOR "Error code: C7 Incompatible System"

[WeilRevenga]

When I try to play SWTOR, it says: "Error code: C7 Incompatible System" 

How can I fix this?

I have attached my DxDiag.

Thanks in advance!

[proxos666 · Accepted solution]

@WeilRevenga

I do not think you can , the system appears to be below the minimum game requirements 

Minimum CPU is AMD Athlon 64 X2 Dual-Core 4000+ or better

Minimum GPU is ATI X1800 or better

You have AMD Turion 64 X2 Mobile Technology TL-60

You have ATI Radeon X1250 

[proxos666 · Accepted solution]

@WeilRevenga

I do not think you can , the system appears to be below the minimum game requirements 

Minimum CPU is AMD Athlon 64 X2 Dual-Core 4000+ or better

Minimum GPU is ATI X1800 or better

You have AMD Turion 64 X2 Mobile Technology TL-60

You have ATI Radeon X1250 

[martinmedia]

Any update for this kind of error.
I just reinstalled SWTOR since I played a while ago (more than a year).
My system is way much higher than the requirement (Core i7, 8 core, Radeon HD 7800 4Gb graphic card.
The last time I played this game, with this computer was a while ago, when I was running on Windows 8.1. Now on Windows 10.
And I get that :

error C7, incompatible system.
Failed to initialize platform info data.

I know that my system can handle it easily (it was with Windows 8).

I installed DirectX9 has seen from another post.
I run the Radeon Software to manage the graphic settings.
I reinstalled it from scratch. Then when I saw the error I uninstalled it and then redo install from Steam. Now I don't have that "repair" option in the launcher (not even a settings button).. maybe it's a steam behavior.

Also I'm using the free subscription *not paid"... How would I want to pay for it if I see that it's not even running anymore.

I attached DxDiag, MSInfo and Crash dump showing: "PlatformInfo Errors:Unable to initialize platform object."

[proxos666]

@martinmedia 

try a clean install of the video driver 

the dxdiag under the video card lists , whilst that is disabled swtor will not work

D3D Status: Disabled

[martinmedia]

I don't know why the report shows D3D Statut: Disabled.
I already uninstalled my AMD Radeon driver and reinstalled (with reboot between).

However, when I run DxDiag, the graphic interface says "D3D Acceleration: Enabled" (see attached screenshot -- in french)
It is from DxDiag for DirectX version 12.
I also attached the report from dxdiag.
The other report was from the launcherDiag.exe found in the swtor folder. I don't know what this exe is running for the system diagnostic but it seems wrong ?

[proxos666]

@martinmedia 

is this the video driver your using ? https://www.amd.com/en/support/graphics/amd-radeon-hd/amd-radeon-hd-7000m-series/amd-radeon-hd-7850m

the dxdiag has crash for swtor in a windows dll file 

ensure there are no game overlays getting inserted with swtor for now 

also in the game folder is a log folder can you attach the latest launcher log 

and also if you go to 

Press the [Windows] Key + [R] at the same time 

Copy the following in to the text box and press ok 

%localappdata%\swtor\swtor\settings

Open the client_settings.ini file in notepad and save it and attach or paste it here as well

[martinmedia]

I'm using the driver provided automatically through the AMD Radeon Software.

I noticed that there is a desktop overlay with this application, so I killed it from the Task manager process tab.
That didn't resolve the issue though.

I think I will get rid of that AMD Radeon software and just install the right driver myself.

This path %localappdata%\swtor\swtor\settings is not available on my system (probably because my install is from steam)
I have this path though: C:\Users\mnade\AppData\Local\SWTOR\CrashDump\swtor  -- this is the only folder. and contains a crash dump file (attached)
I also attached the log file.

launcher_20211212.log

[martinmedia]

Now I'm trying with this driver:
https://www.amd.com/en/support/graphics/amd-radeon-hd/amd-radeon-hd-7000m-series/amd-radeon-hd-7870m

My computer is a samsung laptop model NP700G7C-T01CA. And it state that the graphic adapter is a Radeon 7870m

[proxos666]

@martinmedia 

try under a clean boot see if any chnage https://support.microsoft.com/en-us/topic/how-to-perform-a-clean-boot-in-windows-da2f9573-6eec-00ad-...

i gather all optional windows updates have been done