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SWTOR Security Key

by MavricKIX
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Re: SWTOR Security Key

@MavricKIX

 

Welcome Mate

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Message 11 of 33 (2,240 Views)
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Re: SWTOR Security Key

★★★ Newbie

This is very upsetting if U don't play often but pay every month.

Message 12 of 33 (2,161 Views)
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Re: SWTOR Security Key

★★★ Newbie

Thanks I will call, thanks for the phone number also.

Message 13 of 33 (2,164 Views)
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Re: SWTOR Security Key

★★ Newbie

when i try this method it doesnt show me an 'i lost my SK' button

 

Message 14 of 33 (2,105 Views)
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Re: SWTOR Security Key

[ Edited ]
★★ Newbie

what you are saying will not work for me i am sure i was typing in my password right but i guess i wasnt and i cant reset my password without my SK so i have to wait and hopefully support can help me tomorrow

 

EDIT 

i am typing in my password right it is no longer showing up with login failed it now says a different error  but still doesn't show the lost my SK button

Message 15 of 33 (2,104 Views)
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Re: SWTOR Security Key

[ Edited ]
★ Novice

I have the same problem, the "lost your security key"-option doesn't show.

The error now says "The CAPTCHA value could not be validated", but I can't find any CAPTCHA to enter.

I most likely had the wrong password saved on my current PC so it might be a lock-out.

Is the lockout time-based or does it have to be reset by costumers service?

 

I have my actual password back and the game gives the "lost your security key"-option but that link doesn't work, it sends you to http://www.swtor.com/support

which doesn't give you the option to remove you security key.

 

EDIT: Tried to log in on the site on another PC at a friends house to remove the security key. It worked, no CAPTCHA. Whether it was the different PC or they removed the lock, I don't know.

Message 16 of 33 (2,092 Views)
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Re: SWTOR Security Key

★★★ Novice

I'm curious about this.  I've read every post relating to security keys..  I've tried 3 computers, 2 operating systems, iphone, ipad, and android.  No matter what platform I try to log in from, my username and password work, emails are verified, but I don't get any option to send a one time code or reset the security key.  It just goes to the security key code page and says to contact customer service.  Even the original FOB doesn't work.  Frankly, I have no desire to call customer service and given the amount I've already spent on the game over the years, this BS just tells me it's time to support another developer.

Message 17 of 33 (1,999 Views)
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Re: SWTOR Security Key

@MyLittleJudas

 

It may of been a different web browser ? , have heard some browsers not internet explorer/edge do not display as expected.

____________________________________________________________


SWTOR Forum Username = OwenBrooks
Australian (Fellow SWTOR Player) volunteer moderator. I do not work for EA.
Photo of my New Speeder Use My Referral Link Here, more details here
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Message 18 of 33 (1,993 Views)
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Re: SWTOR Security Key

[ Edited ]

@Malas_Vicinus

 

Swtor key page should look like this ? with the link to click (circled in red in the picture).

 

original.jpg

____________________________________________________________


SWTOR Forum Username = OwenBrooks
Australian (Fellow SWTOR Player) volunteer moderator. I do not work for EA.
Photo of my New Speeder Use My Referral Link Here, more details here
More information about: Becoming a Champion 
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Message 19 of 33 (1,992 Views)
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Re: SWTOR Security Key

★ Novice

For a long time I thought they had changed the system. It turns out you have to use the same password as the one used for EA and Origin. My Password manager still had a SWTOR-only password. If only EA had some more direct ways of alternative two-factor login (one time email, SMS).

Message 20 of 33 (1,935 Views)