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Re: SWTOR Security Key

by MavricKIX
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SWTOR Security Key

★★★★ Novice

I deleted my SWTOR security key app, and reinstalled but not i have lost my serial number. I can't get the number without logging into the account, and that is the problem. It wont let me log in unless i have the SK.

 

Is there any way to request a one-time-password, so that i can log in and either remove the SK or to get the serial number so that i can access my app and get the SK from there?

 

-Thanks

Message 1 of 33 (46,737 Views)

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Re: SWTOR Security Key

Champion (Retired)

You can request a one time password to remove your security key. Go to https://account.swtor.com/user/login and enter in your username and password, and leave the security key blank. Press log in. On the next page click "Lost your security key?" and you will be given instructions to login with a one time password and remove the key. 

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Message 3 of 33 (57,362 Views)

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Re: SWTOR Security Key

[ Edited ]
Hero
Unfortunately in order to remove the existing security key you would need to contact customer service over the phone. This is something they cannot handle via the forum.

Their contact number is below:

USA: 1-(855)-345-2186
UK: (0203) 0141 826
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Message 2 of 33 (46,704 Views)
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Re: SWTOR Security Key

Champion (Retired)

You can request a one time password to remove your security key. Go to https://account.swtor.com/user/login and enter in your username and password, and leave the security key blank. Press log in. On the next page click "Lost your security key?" and you will be given instructions to login with a one time password and remove the key. 

Message 3 of 33 (57,363 Views)
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Re: SWTOR Security Key

★ Guide

And if the cost of a call is an issue, you can use Skype, set your country to US, and use the US number, have conformtation from another thread that that option is free, and will only cost you your time.

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Message 4 of 33 (46,698 Views)
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Re: SWTOR Security Key

★★★★★ Novice

As Collinc wrote before you can remove your security key by using one time password without calling to the SWTOR support! I want to add that after removing old Security key you can load a programm 'SWTOR SK' by App store/Android and bind it to your account. It's abcolutely free and it will generate Security key for you so you will have additional protection to your account. And as nicely bonus you will grant 150 Cartel Coins each month Standard smile 

Message 5 of 33 (46,675 Views)
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Re: SWTOR Security Key

★★★★ Novice

The problem is that the "Lost your security key?" option does not pop up. The only message i get is LOGIN FAILED.

 

I do not understand why the "Lost your security key?" option does not come up. 

 

I live in Norway and when I tried calling the UK Customer Service, my call would either close or i would be redirected to the Norwegian State Road Administration.

 

I will try switching my Skype to the US and try calling their Customer Service.

 

-Thanks

Message 6 of 33 (46,669 Views)
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Re: SWTOR Security Key

[ Edited ]

@MavricKIX

 

When you leave the security blank and login with just username and password, it should go to a page asking again for the security code

 

The lost the security key is a small hyperlink not a popup it will be located just under where you enter key normally

 

See - http://www.swtor.com/support/helpcenter/4532

 

 

Edit - if you get login failed then the password is likely wrong

 

Reset password - https://account.swtor.com/user/password/recover

 

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Message 7 of 33 (46,666 Views)
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Re: SWTOR Security Key

★★★★ Novice

Thanks for the info, but the thing is that i cannot reset my password without the security key.

Message 8 of 33 (46,660 Views)
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Re: SWTOR Security Key

[ Edited ]

@MavricKIX

 

If both issues quickest will be to phone

 

just in case the origin password and the swtor password are linked usually, so if you update the origin password then it will likely override any password set for swtor.

 

Edit - so could try resetting the password at origin .... there could be a delay between password synchs though

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SWTOR Forum Username = OwenBrooks
Australian (Fellow SWTOR Player) volunteer moderator. I do not work for EA.
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Message 9 of 33 (46,655 Views)
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Re: SWTOR Security Key

★★★★ Novice

Thank you so very much. I checked if my Origin account is linked with the SWTOR account, and I remembered I changed password a few days ago. That is why the LOGIN FAILED message popped up.

 

I tried with the new password and i got redirected to the remove Security Key page. 

 

Thank you again. Thanks to all your suggestions, they really helped me out.

 

-Thanks

Message 10 of 33 (46,651 Views)