May 2020
I am a returning player after years. I have been a subscriber for a while and with my account linked to a physical security key. Lately, I've been trying to log onto my account but it doesn't let me. I tried to reset my password through SWTOR but it tells me I need to input my Security Key but it seems it's not working anymore. The first time I turned on the physical key it displayed random letters and a few numbers until it began giving me security numbers again. I used those but still no luck in changing my password.
Therefore I went to EA and changed my EA account's password (same email). I tried logging onto SWTOR with the same password since logically also the password there would change but nothing. At this point, I don't know what to do to retrieve my account. I sent support an email but I haven't received an answer yet.
Before anyone says: just input your Display Name and password without security key so it'll offer you an OTP; it doesn't do that. I input my SWTOR Display Name and EA account password but it just tells me it's invalid. Same for when I try and change my password: "an error has occurred". I don't know what to do anymore.
Solved! Go to Solution.
May 2020
email support per the sticky https://answers.ea.com/t5/Technical-Issues/Temporary-changes-to-support-options/td-p/8875833/jump-to...
____________________________________________________________
SWTOR Forum Username = OwenBrooks
Australian (Fellow SWTOR Player) volunteer moderator. I do not work for EA.
Photo of my New Speeder
More information about: Becoming a Champion
SWTOR FAN Community Website Click Here
May 2020
email support per the sticky https://answers.ea.com/t5/Technical-Issues/Temporary-changes-to-support-options/td-p/8875833/jump-to...
____________________________________________________________
SWTOR Forum Username = OwenBrooks
Australian (Fellow SWTOR Player) volunteer moderator. I do not work for EA.
Photo of my New Speeder
More information about: Becoming a Champion
SWTOR FAN Community Website Click Here
May 2020
May 2020
Current wait time is around 10 days i think
____________________________________________________________
SWTOR Forum Username = OwenBrooks
Australian (Fellow SWTOR Player) volunteer moderator. I do not work for EA.
Photo of my New Speeder
More information about: Becoming a Champion
SWTOR FAN Community Website Click Here
May 2020
Im having similar troubles. I have tried resetting passwords, trying different browsers and emailed support swtor. Nothing as of yet. Been trying to sub for a week. Account username is thevexxen
appreciate any help c:
May 2020
10 days? Wow, I'm in the same boat and waiting 10 days may kill my desire to log back in again.
May 2020
You need to gain access to the EA/Origin account with the personna vexxen00 and reset the password , that is the account needed to be sorted.
____________________________________________________________
SWTOR Forum Username = OwenBrooks
Australian (Fellow SWTOR Player) volunteer moderator. I do not work for EA.
Photo of my New Speeder
More information about: Becoming a Champion
SWTOR FAN Community Website Click Here
May 2020
There is no swtor account on this EA account so will need the swtor username to get any further information as to the account causing the issue
____________________________________________________________
SWTOR Forum Username = OwenBrooks
Australian (Fellow SWTOR Player) volunteer moderator. I do not work for EA.
Photo of my New Speeder
More information about: Becoming a Champion
SWTOR FAN Community Website Click Here
May 2020
May 2020