Help us improve Answers HQ! Take Survey No, Thanks

Re: SWGoH galaxy s7 not compatible?

by EA_Barry

Original Post

SWGoH galaxy s7 not compatible?

★★★★ Newbie
This isn't the first game this has happened to me on, just curious if anyone knows what the deal is? Is it a device issue, software issue, maybe a virus or something? I have a galaxy s7. I have been playing swgoh for a couple months now and today after the update it isn't compatible. Same thing happened with clash of clans. Any info would be great.
Message 1 of 5 (2,111 Views)

Re: SWGoH galaxy s7 not compatible?

★★★★ Novice
I have the same issue currently with Fifa Mobile :/
Message 2 of 5 (2,102 Views)

Re: SWGoH galaxy s7 not compatible?

★★★★★ Newbie
Same issue for me. I am using the APK which works, otherwise I'd be unable to play.
Must be some issue with Play Store...
Message 3 of 5 (2,076 Views)

Re: SWGoH galaxy s7 not compatible?

★★★ Newbie
Message 4 of 5 (286 Views)

Re: SWGoH galaxy s7 not compatible?

Community Manager



The following steps have been reported as working for this issue in the past:



  1. Make sure your Google Play Store app is up to date.  It should be version 8.3.73 or later.
  2. In Settings -> Display -> Screen Resolution, make sure you are running at FHD+ or WQHD+ resolution (not HD+ resolution).
  3. In Settings -> Apps -> Google Play Store -> Storage, tap Clear Data.  Only clearing the cache is not enough.
  4. Reboot the device before retrying the game.


If a post Answers your question please click on Accept as Solution.
Thank players and help them 'Level Up' by giving them XP.
Thank you for sharing your gaming expertise with your fellow players!
Message 5 of 5 (246 Views)


Find and tap Contact Support in-game under Settings, or contact us on EA Help.

Contact EA Help


Having trouble connecting to your game?

Try these steps first to clear up any problems you may have when connecting to an EA game.

Troubleshoot and test your connection


Forget your EA Account ID or password?

Reset, update, or link your account information.

View More on EA Help