SWGOH login or facebook connect cannot login - Samsung S6

[GulSkiVader]

When I go to setup in upper left corner of main screen, I know there's a login and Facebook connect options so you can load game on different devices.  I am playing on a guest account because I can't login.  Is there something in Samsung s6 that doesn't allow those options.  

Also have never been able to use in-game chat or see messages in TW setup.  I  have been kicked out of a guild due to not knowing the directions. 

Thanks for any help

[EA_Lanna · Accepted solution]

@GulSkiVader we may need to take a look into this. Could you send a help ticket from your SWGOH account to contact an EA Help advisor. Please include the information you've added here to even link to this thread. 

[GulSkiVader]

Any help here?

[EA_Lanna]

Hey @GulSkiVader, thanks for bumping this. Could you get back to me on these questions

1. Have you been able to participate in guild chats in-game? Y/N?
2. Have you connected your Google Play/Game Center account? Y/N?  (If not this EA Help Article will help walk you through that step)

- Lanna

[GulSkiVader]

I've never been able to receive or send in-game chats.  I can't see TW messages in a territory so I've placed wrong squads.  I've been booted from a guild as they prob messaged me about raid etiquette, etv.

I have logged into Play store using my account but there's no way to link the Google login to the game login.  I have even removed game under 1 ID and installed game under the ID I want, then tried to login on another phone using that login but it won't work.  The only way this works is if I could login while within the game and then be able to bring that game to another device per login but since I can't login, I can't try the game under a new device.

[EA_Lanna · Accepted solution]

@GulSkiVader we may need to take a look into this. Could you send a help ticket from your SWGOH account to contact an EA Help advisor. Please include the information you've added here to even link to this thread.