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Re: SWGOH is being closed by Android 9/P too often

by EA_Lanna
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Original Post

SWGOH is being closed by Android 9/P too often

[ Edited ]
★★★★ Novice

Product: Star Wars: Galaxy of Heroes
Platform:Android Phone
What type of device are you experiencing the issue with? Samsung Galaxy S8 (SM-950F)
OS Version Android P 9
Ally Code: (Find it here: http://bit.ly/AllyCode ) 798747199
What type of issue do you have? Other
How often does the bug occur? Often (50% - 99%)
Summarize your bug SWGOH is being closed by Android 9/P too often even factory reset and system upgrade. Please implement feature FEATURE_CANT_SAVE_STATE available since Android 9/P for the SWGOH Android client. This would help greatly if we could tell system not to mess with the game while we play. Specs: https://source.android.com/compatibility/9/android-9-cdd#3_17_heavyweight_apps
Steps: How can we find the bug ourselves? Open browser/IM/*app and put SWGOH into background. System will often close the game.
Connection Type Wifi
Please select your region Europe
Country Czechia

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Re: SWGOH is being closed by Android 9/P too often

Community Manager

Hi @zeratul021 we're going to try troubleshooting and see if this helps. Could you take a look through the TS advice for iOS or Android players - depending on what device you play SWGOH from - and run through the steps in the article please? 

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