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Re: SWGOH downloading assets every day

by zeratul021
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Original Post

SWGOH downloading assets every day

★★★★ Novice

After last content update game prompts to download 26 MB of data every day on my SGS8. I assume it is the same data all over again as the size doesn't change and I don't have the issue on my iPhone.

 

Phone: Samsung Galaxy S8 (SM-G950F)

Android: 8.0.0

Kernel: 4.4.13-13396511

Message 1 of 8 (370 Views)

Re: SWGOH downloading assets every day

★★★★★ Newbie
I have the same problem but it’s on my iPhone 5s. I have tried to uninstall and reinstall several times but it does not work. Can you help me please ?
Message 2 of 8 (346 Views)

Re: SWGOH downloading assets every day

★★★★ Novice
Mine is 13MB and it takes forever to load with multiple time outs saying there is a prob w my connection and there isn’t. Started from most recent update in May 2018. Happens EVERYDAY the first time I try to play.
Message 3 of 8 (308 Views)

Re: SWGOH downloading assets every day

EA Live QV Team

Hi everyone,

 

Sorry to hear that you are having trouble with repeated asset downloads.

Usually, clearing your device cache and/or a clean re-install with a strong and stable internet connection is able to resolve the issue.

You can also try switching from WiFi to 3G/4G and the other way around.

 

Here are some additional troubleshooting steps: https://help.ea.com/en-us/help/mobile/troubleshooting-steps-for-ios-apps.

Message 4 of 8 (252 Views)

Re: SWGOH downloading assets every day

★★★★ Novice
Hello, I tried clearing the cache, then data, then uninstalling the game. Then I tried to wipe my device cache partition.
On Wifi assets download automatically so you don't always notice the problem. On 4G it gives you a warning dialog. I've tried downloading on 4G as well, didn't help.

None of those helped. The issue persists. I don't observe this on my iPhone 6.
Message 5 of 8 (248 Views)

Re: SWGOH downloading assets every day

EA Live QV Team

Thank you for the swift reply @zeratul021.

 

Sorry to hear that none of the steps were able to resolve your issue.

Do you have enough space on the device? (silly question, but we want to be sure)

Message 6 of 8 (245 Views)
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Re: SWGOH downloading assets every day

★★★★ Novice

I have 30+ gigs free on my 64 GB drive. Heroes utilize 497 MB total. I see Google Play Services and Samsung Gallery have more than 500MB, but who knows if there isn't any hard limit for 3rd party apps around 500MB, just reaching now...

Message 7 of 8 (238 Views)

Re: SWGOH downloading assets every day

★★★★ Novice

Hello @EA_HighCommand,

 

any news on this. Even after TU12 the issue still persists. I want to avoid phone factory reset. Any ideas? Thanks!

Message 8 of 8 (186 Views)

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