SW GoH Account linked to not existing EA Account

[KillerMuffin56]

Hi guys,

long story short: my SW GoH Account is linked to a deleted EA Account (definitly deleted, because i could changed the Email on my Main EA Account to the one that got deleted) and now i can't disconnect my SW GoH Account from the EA Account, it always says Error Code 9 (see Screenshot).

The EA Account got deleted in the beginning of july this year (at this point, there was no Button to disconnect from EA).

Is there a way to still disconnect from EA (i assumed the connection will automatically get deleted since SW GoH is missing an endpoint for teh connection)?

Thank you in advance and

Best regards

Muffin

[Barbarossa5 · Accepted solution]

@KillerMuffin56 ok it looks like this account has a NucleusId that refers to no Account at all (i guess because the Account was deleted)

Only EA Help will be able to handle this situation. I know its really painful to talk to them but you have to do it. And you maybe need to explain your issue over and over again until someone underatands it.

[Barbarossa5]

@KillerMuffin56 whats the allycode?

[KillerMuffin56]

@Barbarossa5 Sent it to you via DM

[Barbarossa5 · Accepted solution]

@KillerMuffin56 ok it looks like this account has a NucleusId that refers to no Account at all (i guess because the Account was deleted)

Only EA Help will be able to handle this situation. I know its really painful to talk to them but you have to do it. And you maybe need to explain your issue over and over again until someone underatands it.

[KillerMuffin56]

@Barbarossa5 Ok, sad to hear, but I guess there is no other way. Anyway, really thank you for trying.