STILL Stuck in trial mode...

[StealthWeaZel]

Seriously when will this be fixed on Xbox please? It’s been a problem for over a week. The game is completely unplayable at the minute.

[EA_Atic · Accepted solution]

Hey everyone, 

Minor update with me today with few tweaks to the workaround. 

The current workaround for the issue below: 

1. Turn off your home console settings, jump to step #2.
2. Setting > Personalisation> My home Xbox > Change from Home Xbox to Not Home Xbox.
3. If you have ever game shared you will need to contact your friend to make sure they do not have your account as 'Home console'.
4. Launch the game a confirm that you now have access to the full product.
5. If you wish the 'Home Console' can now be reactivated.
6.  Setting > Personalisation> My home Xbox > activate 'Home Console'.

Let me know how that works out for you! 

Setting this post as solved for visibility. 

/Atic 

[Davefritzergald]

So I was playing the trial version and decided to buy the game but today as the trial has run out I have put in the disc and it still thinks that I am in the trial version if anyone could help that would be greatly appreciated 

[EA_Atic]

Hey @StealthWeaZel  when did you test last time? The reason to why I'm asking, you should not longer see this error message. 

/Atic 

[StealthWeaZel]

2 minutes ago. I’ve done all the cycling, reinstalled, deleted saves, cleared cache, rebooted a million times. Everything that has been suggested I’ve tried. 
I have kept my Xbox as “Home” because I shouldn’t have to change that to play the game. 

[EA_Atic]

Thanks! @StealthWeaZel  I'll poke the team! 

A quick question I forgot to ask, how do own the game (physical, game sharing or digital)? 

/Atic 

[StealthWeaZel]

Physical disc copy bought day of original release. Hope it’s sorted soon please. Thanks for getting back to me.

[Davefritzergald]

@EA_Atic Hi mines not working either I’m on Xbox and I have a physical copy of the standard edition please get back to me

[Davefritzergald]

And I am starting to lose my patience with the lack of communication I am receiving about my issue

[Davefritzergald]

Can you actually respond this is getting frustrating 

[Davefritzergald]

@EA_Atic Can you respond it’s your job I know I’m nagging but I actually want to play the game