Re: SIMS MOBILE - MISSING SIMS CASH REWARDS

by themobile_spear
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Original Post

SIMS MOBILE - MISSING SIMS CASH REWARDS

[ Edited ]
★★★ Newbie

Hey EA Support,

 

The date of incident did occur around September, 09 2023.
 
My Player ID: 

[SalixCat - Removed Player ID. This is considered private info - please don't share private info on Answers HQ since these boards are publicly visible.] 

 

Thank you for your customer support reply which I have been dealing with since September 11. [I have been given the runaround for this entire time, which I have wasted a lot more time than I would have preferred.]

 

Thank you for having a look at my issue with my missing reward. I did send screenshots in regards to the missing rewards for 155 SimCash to be earned. I believe around the time, I had to update the app animal restaurant which may have resulted in the glitch of not receiving for the (Optional) Watch Ads 180 times as I have received every reward after and prior to this particular issue.

 

In the Sims Mobile App, the rewards are showing up as claimed. However, I have never received the 155 Sims Cash. I have received every other reward after this particular issue.

 

I have previously contacted TapJoy, and they stated to have already processed the rewards on their end and have asked me to contact the game app support directly.

 

I am still looking for my missing 155 Sim Cash as I have not received my rewards that I have earned as of yet.

 

Thank you so much for looking into this issue for me and acknowledging my concern of the missing reward. Have a wonderful day and look forward to hearing from you soon!

 

Kind regards,

 

ObservantPremium

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Re: SIMS MOBILE - MISSING SIMS CASH REWARDS

★★★★★ Apprentice

@OBSERVANTPREMIUM  Please delete your player ID.

Message 2 of 2 (717 Views)