Roommate getting disconnected from World of CHEL games - Connectivity Help! [ Edited ]

[JayVeli90]

So me and my roommate both bought nhl 21 we play on ps4 with wired connection. We have fast internet clocking speeds above 100mb/s. We have no issue playing any game together online. We have no problem playing nhl 21 separately. However when we play world of chel together we get dropped from every match we join. We play for about a minute and get a connectivity issue error and are kicked out. This happens consistently we have played 4 marches and couldn't get through a single game before giving up entirely. This is a brand new game and this is such a disappointment that I can't play this game with my friend. 

Please help

EA_Blueberry: Changed post title to be more descriptive

[EA_Blueberry · Accepted solution]

@JayVeli90 

Can you let me know if these workaround fixes help? This is network related where we should be able to find a fix for this, but it may require some network troubleshooting to see what sticks. We know it's upsetting when you or your friend are being removed from games, we're here to help if you need it.

• https://answers.ea.com/t5/Technical-Issues/Disconnect-if-two-computers-in-the-same-home-try-to-play/...
• https://answers.ea.com/t5/Technical-Issues/Cannot-play-with-roommate-on-same-wifi/m-p/7420250#M358

[EA_Aljo]

Hello, @JayVeli90 

Can both of you check the network settings on your consoles and tell me what the NAT type is? Thanks!

[JayVeli90]

Nat type 2

[JayVeli90]

I'm now having lost connection in regular matchmaking alone. For a brand new game this is a major middle finger to the consumer

[EA_Blueberry · Accepted solution]

@JayVeli90 

Can you let me know if these workaround fixes help? This is network related where we should be able to find a fix for this, but it may require some network troubleshooting to see what sticks. We know it's upsetting when you or your friend are being removed from games, we're here to help if you need it.

• https://answers.ea.com/t5/Technical-Issues/Disconnect-if-two-computers-in-the-same-home-try-to-play/...
• https://answers.ea.com/t5/Technical-Issues/Cannot-play-with-roommate-on-same-wifi/m-p/7420250#M358