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Rewards tab locked in game

by kingbadass1123
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Original Post

Re: Rewards tab locked in game

Community Manager

Hey there, Freelancer @Awendyddion.

 

As you mention you have the standard edition, are you missing the pre-order content then? If so, which system/console are you playing on?

 

Arrenai Cat


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Message 21 of 28 (203 Views)

Re: Rewards tab locked in game

★★★ Newbie

How do i talk to him again?

Message 22 of 28 (157 Views)

Re: Rewards tab locked in game

★★★★ Novice

Hello. I am affected by the Rewards tab grayed out bug. 

Platform: Xbox One. 
Edition: Legion of Dawn (Digital copy)
Do I game share: Nope (Never have and never will)

What I have experienced: I had beat the vender mission during EA Access, I am a member. I only played about 4 hours of my trial before launch as to not get ahead of my friends playing. I also pre-ordered the game months prior. This was the Legion of Dawn edition. When launch occurred, I continued to play, but noticed my rewards tab was grayed out. I looked around and apparently the solution was to uninstall the content and reinstall it. I did that. As well as hard reset my console, cleared persistent storage, cleared the reserved game space. Nothing worked it was still grayed out. 

I then went and created a new character thinking my character was bugged. I got through the tutorials, and  talked to Prospero at his stall in Fort Tarsis. Nothing, again. So it wasn't a character issue. 

I bought premium currency shortly after and didn't receive that either. I contacted support, showed my proof of purchase and got my currency. I also inquired about the rewards tab bug, but all they could do is tell me I didn't redeem the code Microsoft was supposed to send me for my digital copy. As far as I was aware there was no code for a digital copy. After I told him everything I knew he said he would forward the issue to the team. 

Well, Its months later and the issue STILL exists. It has to be an account issue because on top of my paid content, I didn't receive any of my promotional material for beta participation and other promotions. 

I am including a screen shot of the rewards tab grayed out so you know what it looks like. 

Message 23 of 28 (101 Views)

Re: Rewards tab locked in game

Community Manager

@Epsilon616 Gotcha, if you highlight the game on the dashboard and hit the menu button and then select Manage Game & Addons, do you see any additional content to install? 

-EA_Cade
Message 24 of 28 (98 Views)

Re: Rewards tab locked in game

★★★★ Novice

No. It shows the Preorder and LOD edition content is installed. 

Nothing else shows up. I included a screen shot for reference.

Message 25 of 28 (94 Views)

Re: Rewards tab locked in game

Community Manager

@Epsilon616 Gotcha, and you're signed into the same Xbox Live account that made the purchase, correct?

-EA_Cade
Message 26 of 28 (87 Views)

Re: Rewards tab locked in game

★★★★ Novice
That is correct.
Message 27 of 28 (76 Views)

Re: Rewards tab locked in game

Community Manager

@Epsilon616 In that case please reach out to an advisor at http://bit.ly/EA_Contact_Us so we can gather some account data. 

-EA_Cade
Message 28 of 28 (71 Views)

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