Rewards tab locked in game

[kingbadass1123]

For some reason my rewards tab in game is locked and I can’t access it at all please help really trying to get my pre order bonuses 

[iluminatethesky · Accepted solution]

@kingbadass1123 @EA_Arrenai

Here is a Tweet from the Global Community Manager, Jesse Anderson:

https://twitter.com/Darokaz/status/1098819574177386497

This is a known issue with Xbox, but try these steps in the Tweet, and you should be able to access your Rewards.

Thanks  

- iluminate

[EA_Cade]

@kingbadass1123 Hey there. What system is this on?

[Darkbluematter]

I have the same issue, I am on PC

[kingbadass1123]

On the xbox 1

[kingbadass1123]

So is it a problem on your end is it a problem on my end what ever it is can you tell me so I can fix it and get my bonuses please I really just want to play the game and not have to worry about having to fix anything

[EA_Arrenai]

Hey there, @kingbadass1123 and @Darkbluematter.

That's definitely no fun. The Rewards tab should be made available after completing the mission for Prospero. The full checklist to complete before you can claim is this:

1. Complete the tutorials.
2. Talk to Prospero at his stall in Fort Tarsis.
3. Complete his mission.
4. Talk to him again.
5. Open the Store.
6. Claim your items in the Rewards tab.

When you’ve claimed an item, you’ll see a check mark beside it on the Rewards tab.

Source: https://help.ea.com/en-us/help/anthem/anthem/anthem-edition-rewards

If you've run through the above steps and are still having issues, please let us know.

Arrenai 

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[kingbadass1123]

I did all of that already 

[kingbadass1123]

And it still isn’t letting me use the rewards tab

[iluminatethesky · Accepted solution]

@kingbadass1123 @EA_Arrenai

Here is a Tweet from the Global Community Manager, Jesse Anderson:

https://twitter.com/Darokaz/status/1098819574177386497

This is a known issue with Xbox, but try these steps in the Tweet, and you should be able to access your Rewards.

Thanks  

- iluminate

[kingbadass1123]

It still didn’t work look I need to know how to fix this if not I want my money back I don’t want to give you guys a bad review but I paid for the bonuses and I want to be able to use them so can you please figure out a way to get me what I bought