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Rewards tab locked in game

by kingbadass1123
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Rewards tab locked in game

★★★★ Novice

For some reason my rewards tab in game is locked and I can’t access it at all please help really trying to get my pre order bonuses 

Message 1 of 28 (678 Views)

Accepted Solution

Re: Rewards tab locked in game

@kingbadass1123 @EA_Arrenai

 

Here is a Tweet from the Global Community Manager, Jesse Anderson:

 

https://twitter.com/Darokaz/status/1098819574177386497

 

This is a known issue with Xbox, but try these steps in the Tweet, and you should be able to access your Rewards.

 

Thanks Standard smile 

 

- iluminate

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Message 9 of 28 (632 Views)

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Re: Rewards tab locked in game

Community Manager

@kingbadass1123 Hey there. What system is this on?

-EA_Cade
Message 2 of 28 (673 Views)

Re: Rewards tab locked in game

★★★★ Novice

I have the same issue, I am on PC

Message 3 of 28 (658 Views)

Re: Rewards tab locked in game

★★★★ Novice

On the xbox 1

Message 4 of 28 (649 Views)

Re: Rewards tab locked in game

★★★★ Novice

So is it a problem on your end is it a problem on my end what ever it is can you tell me so I can fix it and get my bonuses please I really just want to play the game and not have to worry about having to fix anything

Message 5 of 28 (646 Views)

Re: Rewards tab locked in game

Community Manager

Hey there, @kingbadass1123 and @Darkbluematter.

 

That's definitely no fun. The Rewards tab should be made available after completing the mission for Prospero. The full checklist to complete before you can claim is this:

 

  1. Complete the tutorials.
  2. Talk to Prospero at his stall in Fort Tarsis.
  3. Complete his mission.
  4. Talk to him again.
  5. Open the Store.
  6. Claim your items in the Rewards tab.

When you’ve claimed an item, you’ll see a check mark beside it on the Rewards tab.

 

Source: https://help.ea.com/en-us/help/anthem/anthem/anthem-edition-rewards

 

If you've run through the above steps and are still having issues, please let us know.

 

Arrenai Cat


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Message 6 of 28 (643 Views)

Re: Rewards tab locked in game

★★★★ Novice

I did all of that already 

Message 7 of 28 (639 Views)

Re: Rewards tab locked in game

★★★★ Novice

And it still isn’t letting me use the rewards tab

Message 8 of 28 (636 Views)

Re: Rewards tab locked in game

@kingbadass1123 @EA_Arrenai

 

Here is a Tweet from the Global Community Manager, Jesse Anderson:

 

https://twitter.com/Darokaz/status/1098819574177386497

 

This is a known issue with Xbox, but try these steps in the Tweet, and you should be able to access your Rewards.

 

Thanks Standard smile 

 

- iluminate

_________________________________________________________________________________

▪Did you find my post useful? Please grant + XP✔
▪Did my post solve your issue/answer your question? Please accept as solution✔

DICE Friend

EA Game Changer

I'm simply a Volunteer, and do not work for EA
Message 9 of 28 (633 Views)

Re: Rewards tab locked in game

★★★★ Novice

It still didn’t work look I need to know how to fix this if not I want my money back I don’t want to give you guys a bad review but I paid for the bonuses and I want to be able to use them so can you please figure out a way to get me what I bought 

Message 10 of 28 (598 Views)

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