Restoring Lost Accounts

by Straatford87
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Original Post

Restoring Lost Accounts

[ Edited ]
EA DICE Team

Read this thread to find out how to restore your lost account



Resolving Lost Accounts

If You Are Not Signed Into Google Play

  1. Launch the Star Wars: Galaxy of Heroes application
  2. From the Home Screen, select the Settings gear icon in the top left corner
  3. Select the Sign In To Google Play option from the lists
  4. Google will present available account(s) to sign in with
  5. Choose the account that you were using prior to the update
  6. Click OK
  7. You should now be signed into your account


If You Are Already Signed Into A Google Play Account

  1. Launch the Star Wars: Galaxy of Heroes application
  2. From the Home Screen, select the Settings gear icon in the top left corner
  3. Select Google Play Achievements
  4. Tap on the 3 vertical dots in the top right corner
  5. Select Settings
  6. Note the account you are “Currently signed in as"
  7. If you are signed into the wrong account, click the back arrow
  8. Click the back arrow from the achievements window to return to the in-game Settings menu
  9. Select the Sign Out of Google Play option from the lists
  10. Click Confirm to sign-out and have the application restart
  11. When presented to either Play as Guest or Sign Into Google Play, select the option to Sign Into Google Play
  12. Google will present available account(s) to sign in with
  13. Choose the account that you were using prior to the update
  14. Click OK
  15. You should now be signed into your account


If You Don’t Have A Sign-In or Sign-Out Option
Please verify this is the case by:

  1. Launching the Star Wars: Galaxy of Heroes application
  2. From the Home Screen, select the Settings gear icon in the top left corner
  3. Verify that there are no buttons for Google Play Achievements or Sign out of Google Play

If there are no options for signing in or signing out of Google Play, please contact Customer Support for further assistance.

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