Help us improve Answers HQ! Take Survey No, Thanks

Requesting a refund

by Distractinggame
Reply

Original Post

Requesting a refund

★★★★★ Newbie

I'm requesting a refund for a sudden change in design completely nerfing characters and completely changing the original advertisement of a character. You can see the design philosophy in the image stated - that is in regards to the advertisement around the characters initial release and how it was advertised. Later down the line, after we have spent money on the character they have decided to fully go against these changes by fundamentally changing how the character interacts with other characters. This has negated the purchase.

Message 1 of 1 (85 Views)

GET SUPPORT AS YOU PLAY

Find and tap Contact Support in-game under Settings, or contact us on EA Help.

Contact EA Help

fifa-19-promo-splash

Having trouble connecting to your game?

Try these steps first to clear up any problems you may have when connecting to an EA game.

Troubleshoot and test your connection

ea-help-promo

Forget your EA Account ID or password?

Reset, update, or link your account information.

View More on EA Help