I would suggest if you paid to rent a server and did not get one to go through psn help to get a refund.
I'm surprised no one from EA has responded on this matter.
I had the same issue on Sunday. With similar responses from EA. I was pretty frustrated at them when they said they couldn't see anything from their end but it turns out EA might actually be correct. For those others of you having this issue i found this on PS Support which was occurring on my console. Basically i paid Playstation but the money / purchase was not being sent to EA.
I reported it to Playstation and they refunded me but i still have the same issues. They reopened my ticket and are trying to find the cause. I can post further when i hear more.
Heard back from PS Support today. They were chasing some extra information (a code on my game disc) and will advise further. Hopefully a solution soon.
Spoke with EA help support and info I got:
- no issues with my account
- no known issue with renting servers
- rented servers for BF1 are no longer supported by EA
- for further support for PS one needs to contact Sony
Was still in discussions with Sony as per my original ticket... But i tried to make another purchase and it has worked!!!! Try now and good luck!