May 2020 - last edited May 2020 by EA_Aljo
Solved! Go to Solution.
I removed some sensitive information from your post. Please avoid including anything that can identify you and possibly be used by others to take over your account. For this particular issue, please try contacting @EAHelp through Twitter or open a case with a live support advisor here: https://help.ea.com/en/contact-us/new/. They'll look into this for you. Thanks!
Oh, I've already requested them to refund about one month ago.
Unfortunately they are not able to do it.
So I've been contacting you guys for a month.
But I still haven't got my money back either item back.
I just paid money for nothing.
And you guys didn't do anything about this issue.
I would like to know direct contact number or email.
I don't want to use helpless EA support website anymore.
I did enough.
When it comes to mobile games, those payments don't go through our systems so we can't refund you. If you want to talk to an advisor, the best way to do that is by using the instructions I previously provided. You also can contact our support team through Facebook at facebook.com/eahelphub.
If you canceled an EA or Origin Access subscription and were still charged, please contact an advisor so they can look into this. Thank you.