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Re: Refund sub - can't get hold of Customer Services

by proxos666
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Refund sub - can't get hold of Customer Services

★★★ Newbie

Hi,


I've been billed (again) as I couldn't log in to EA ahead of the re-bill to cancel. I can't find an email or live chat option, and when I call the UK Customer Services line (which I've done now more than 10 times) I'm told to come here to find other ways to contact EA. I can't see any other way to contact EA.

Is there a way I can email someone or open a ticket?

Thank you!

Message 1 of 4 (215 Views)
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Re: Refund sub - can't get hold of Customer Services

Champion

Hey there! As I understand it, you've tried to contact EA regarding your subscription for SWTOR, which is probably not the best idea considering SWTOR has their own customer support. You can take a look at this guide on how to contact customer support (they list phone numbers and operational hours there, which you'll have to do as they only handle account/billing issues over the phone). Hope this helps!

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Message 2 of 4 (208 Views)
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Re: Refund sub - can't get hold of Customer Services

★★★ Newbie

Hi, thanks for this. I'm mixing my language - it's the SWTOR line I called.

Message 3 of 4 (202 Views)
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Re: Refund sub - can't get hold of Customer Services

@belaerrin 

 

If you need to open a ticket with EA it can be done via https://help.ea.com/en/contact-us/

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