Recently installed game, not loading to war story

[lucablan]

So, I recently installed bf1 in my ps4 and started it, it loaded fine until the screen where you select difficulty for the first war story. When I pres X to play it goes to an infinite loading screen and doesn’t work

[iluminatethesky · Accepted solution]

Hey @lucablan

Sorry to hear about this.

Have you tried restoring the game licenses in your PS4 settings, and doing a hard reset on your Console?

Select Settings, Account Management, and Restore Licenses. Then Click okay when done.

Then, fully turn off your PS4 for about 30 seconds or so, and turn it back on.

You can also try these steps:

https://help.ea.com/en-us/help/console/connection-troubleshooting-advanced-playstation/

Let us know if this helps.

Thanks

- iluminate

[iluminatethesky · Accepted solution]

Hey @lucablan

Sorry to hear about this.

Have you tried restoring the game licenses in your PS4 settings, and doing a hard reset on your Console?

Select Settings, Account Management, and Restore Licenses. Then Click okay when done.

Then, fully turn off your PS4 for about 30 seconds or so, and turn it back on.

You can also try these steps:

https://help.ea.com/en-us/help/console/connection-troubleshooting-advanced-playstation/

Let us know if this helps.

Thanks

- iluminate