Re:xbox one x-need for speed:payback bmw m3 e46 issue

[GANGST3R_4_LIF3]

I have an issue with need for speed payback for xbox one x console because there is a bug or glitch issue or something cause I can't use the bmw m3 e46 starter car and I have the need for speedayback deluxe edtion and the starter car bmw m3 e46 disappeared or something happened and I have tried every troubleshooting steps and I have waited 24 hours to call ea and idk what else to do and I really need this issue fixed or something because I have used the bmw m3 e46 before last year when I bought the game on October 3,2017 or November 3,2017 and now this has started happening this year and this month,so I mean I really don't know what else to do plz help..