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Re: Servers shut down during peak hours

by EA_Blueberry
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Re: Servers shut down during peak hours

★★★ Apprentice
Im disconnect some times on Xbox one FAT. My internet its normal. 60 MB Full.
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Re: Servers shut down during peak hours

Community Manager

Hi, @yurirafael_128 

 

If you're getting disconnected a lot let us know if these basic steps help you out before we dive into any more in-depth connection troubleshooting.

 

  1. Turn off the Xbox One console by pressing the Xbox button on the front of the console for about 10 seconds until it shuts down completely.
  2. Unplug the console's power cable. Wait 10 seconds.

Important Be sure to wait 10 seconds. This step resets the power supply.

  1. Plug the console power cable back in.
  2. Press the Xbox button on your console to turn on the Xbox One.

Clear Mac Address

  1. Clear the MAC Address: From the Xbox dashboard select Settings>All Settings>Network>Network Settings>Advanced Settings>Alternate MAC address>Clear, then restart your Xbox.

Reboot the Network

  1. Unplug the modem/router power for about 5 minutes to refresh the network. A fresh connection can help clear up most basic connectivity issues.
/Blueberry

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Message 2 of 4 (92 Views)

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Re: Servers shut down during peak hours

Community Manager

Hi, @yurirafael_128 

 

If you're getting disconnected a lot let us know if these basic steps help you out before we dive into any more in-depth connection troubleshooting.

 

  1. Turn off the Xbox One console by pressing the Xbox button on the front of the console for about 10 seconds until it shuts down completely.
  2. Unplug the console's power cable. Wait 10 seconds.

Important Be sure to wait 10 seconds. This step resets the power supply.

  1. Plug the console power cable back in.
  2. Press the Xbox button on your console to turn on the Xbox One.

Clear Mac Address

  1. Clear the MAC Address: From the Xbox dashboard select Settings>All Settings>Network>Network Settings>Advanced Settings>Alternate MAC address>Clear, then restart your Xbox.

Reboot the Network

  1. Unplug the modem/router power for about 5 minutes to refresh the network. A fresh connection can help clear up most basic connectivity issues.
/Blueberry

-------------------------------------------------------------------------------------------------
Hey that was a great reply. Good stuff. What now? Give them +XP to help level them up!
Did their response fix it? Mark it as a solution so it helps others!
Want to learn more on how to level up and becoming a Hero for the AHQ? Learn more about it here: https://answers.ea.com/t5/help/faqpage#ranks
--------------------------------------------------------------------------------------------------
Message 2 of 4 (93 Views)

Re: Servers shut down during peak hours

★★★ Apprentice
Im gonna try now 😁👍
Message 3 of 4 (86 Views)

Re: Servers shut down during peak hours

★★★ Apprentice
Thxxxxxx man. Was repaired 😎👍
Message 4 of 4 (59 Views)

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